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When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Customer Experience. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Operators are not permitted to handle service animals. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Weekday: 4:45 AM - 1 AM; . APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Visit our Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The fax number for Mobility Eligibility is 404-848-6900. A MARTA Mobility Service Agent will explain the service and/or mail an application. 2. MARTA Mobility Operators are expected to obey the same rules as our customers. 404-848-5389, or mobilitycertification@itsmarta.com, Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). 1. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Wheelchairs are defined as three or more wheeled devices. Customer Service. Partnership Program. The operator will not carry packages through the door. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Customers must make all changes prior to the date of travel. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA Police (Emergency) 404-848-4911. The assigned Mobility bus is scheduled to arrive during this time. 4. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. How do I use my Reduced Fare Breeze Card? Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. If you were issued a permanent card, your eligibility expires three years from the date of issue. Standard fare is $4. 3. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. MARTA is diligently working to fill these positions as soon as possible and we have. (Forsyth Street side of the station) Please complete the Click hereto access the Mobility Reservation System. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. We apologize MARTA Mobility does not access residential driveways. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Card or the customer must pay cash. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA is a stable in Atlanta and people stay with them till retirement. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Using tobacco or electronic cigarettes or vaporizers is prohibited. Customers will be asked to leave a voicemail with their name and phone number. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Door to Door Assistance is available upon requests (see pages 5 - 6). Partnership Program. Everybody needs their own. PCAs travel at no cost when accompanying the eligible customer. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Parking Availability; Parking Fees; Key Parking Status; More. VI Complaint Resolution Procedure and Form. Overview After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. The customer may write a letter requesting an appeal to: 2. Mobility Fares. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. It is the operators responsibility to ensure that mobility aids are safely secured. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. 404-848-5000 . Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Customers may also cancel via the MARTA website @ 2. 2424 Piedmont Road, NE 404-848-5000 . Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Customer Service. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds.